09 Oct CRA Digital Delivery Expands to Individuals

We previously noted that the Canada Revenue Agency (CRA) had made digital delivery the default for most business correspondence.  However, we now understand that the agency is extending this shift to individuals as well.

While the CRA has not specified which taxpayers are being moved to online delivery, it has confirmed that affected individuals will be notified. You can read more on the CRA website here.

How to Check and Update Your Preferences

Please be aware that if you receive any correspondence from the CRA indicating that they have moved you online, they will only post notices in your CRA My Account.

You can log into your My Account and update your correspondence preference back to mail if you wish.

Please be aware that we have heard from some businesses who have previously changed their correspondence preference back to mail, were then again transitioned by the CRA to electronic delivery. This required them to change their correspondence preference once again.

Potential Challenges and Risks

CRA considers correspondence delivered on the date it is posted online. If you miss an email notification, such as an audit letter or a Notice of Reassessment, you may also miss important response or objection deadlines.

Missing these deadlines could result in:

• Unexpected tax amounts being owed
• Delays in resolving disputes
• Lost rights to appeal if deadlines expire

How Clearline Can Help

If you have received a new CRA notification or have questions about digital delivery, our team can help you assess next steps and avoid unnecessary penalties.

Please note that Clearline CPA does not receive notifications from the CRA when correspondence is posted to your My Account.