CRA Document Verification Process


The Canada Revenue Agency (CRA) announced the launch of its new document verification service as a new option for CRA users. This service will streamline the identity verification process for CRA sign-in services such as My Account, My Business Account, and Represent a Client, enabling users to register and gain immediate access to their accounts online.

Historically, the CRA online registration required requesting a security code by mail, which could take up to 10 business days. The new document verification service eliminates this waiting period by allowing immediate account access through secure digital verification. 

The document verification service allows Canadians to confirm their identity digitally using a liveness check and accepted government-issued photo identifications via mobile devices. This service offers fast and convenient access to participating digital government and business services requiring identity verification.

How it works:

  1. Select Document Type: The user selects an eligible document type.
  2. Capture Photo: The user takes a photo of their ID.
  3. Biometric Liveness Check: The user completes a liveness check.
  4. Verification Complete: Access is granted.

Accepted Identification for CRA Users under the document verification process:

  • Canadian passport
  • Canadian driver’s licence
  • Provincial/Territorial ID card


  • Users must be 16 years or older.
  • A camera-enabled mobile device is needed to photograph the government-issued ID.

Regardless of which document verification process you select, the CRA still requires you to provide personal information such as your social insurance numbers, date of birth, and information from your most recently filed tax return.

Adding a quicker and more efficient way of document verification should make it easier for more users to sign on to the CRA platform. This is beneficial as more services are being offered online, and call wait times continue to expand.